Refund policy

RETURN POLICY

To qualify for return, all items must be:

*Unworn, unwashed, and in their original condition. 

*Returned with all the original tags attached. 

*Free from marks, fragrances, lotions, makeup, or any signs of wear.

*Returned in the original packaging and any accompanying materials.

As each garment undergoes a thorough quality inspection before dispatch, all returned items will be carefully inspected upon arrival. Returns that do not meet these conditions may be declined and returned to the buyer.

A 14 day window is available in order to return the item after the buyer has received it.

ORIGINAL PACKAGING 

Our signature packaging forms part of the complete product presentation that helps ensure your purchase is protected during transit. For this reason, all returns must be sent back in the same packaging in which they were received. Items returned without their original packaging may not be eligible for a refund.

REFUNDS

Once your return has been received and approved, your refund will be processed to your original method of payment. Please allow 5-10 business days for your refund to process after it has been issued.

NON-RETURNABLE ITEMS

For hygiene reasons, we are unable to accept returns on items that have been worn, washed, altered, damaged, or returned without their original tags and packaging. 

FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, or you have received the incorrect item, please contact our client services team within 48 hours of delivery. We will work promptly to resolve the matter and ensure you receive the exceptional service you deserve.