CARE INSTRUCTIONS
When not in use, store your swimwear in a clean dry space. To maintain its shape, lay the garment flat or hang it carefully away from direct sunlight, humidity, and dust.
Avoid placing heavy objects on top of the garment, as this may compromise its silhouette or delicate detailing.
PRESERVING THE FABRIC COLOUR
To maintain the richness of the fabric and colour, avoid prolonged exposure to moisture once the garment has been worn. After swimming, rinse gently in cool, fresh water to remove salt, chlorine, sunscreen, and oils.
Allow the garment air dry naturally in the shade. Do not tumble dry or expose it to excessive heat, as this may effect the elasticity of the fabric and the integrity of any embellishments.
When washing is required, hand wash only using cool water and mild detergent. Never use bleach, fabric softeners, or harsh cleaning agents.
To preserve the craftsmanship of your piece, avoid abrasive surfaces, excessive friction, and activities that may cause unnecessary wear or snagging.
TRAVELLING WITH YOUR GARMENT
When travelling, place your swimwear in a secure place or a small storage case. Store it separately from cosmetics, perfumes, body oils, and sharp accessories, including jewellery and footwear, to help prevent staining, scratches, or pressure marks.
Ensure the garment is completely dry before packing.
CARING FOR DETAILS
If your piece features metal hardware or decorative embellishments, gently polish these elements with a soft, dry cloth when required.
Avoid abrasive materials, chemical cleaners, or polishing products, as these may alter the finish of the hardware or damage the surrounding fabric. Natural signs of wear are part of the character of a beautifully crafted garment and reflect the story of each piece over time.
RETURN POLICY
To qualify for return, all items must be:
*Unworn, unwashed, and in their original condition.
*Returned with all the original tags attached.
*Free from marks, fragrances, lotions, makeup, or any signs of wear.
*Returned in the original packaging and any accompanying materials.
As each garment undergoes a thorough quality inspection before dispatch, all returned items will be carefully inspected upon arrival. Returns that do not meet these conditions may be declined and returned to the buyer.
ORIGINAL PACKAGING
Our signature packaging forms part of the complete product presentation that helps ensure your purchase is protected during transit. For this reason, all returns must be sent back in the same packaging in which they were received. Items returned without their original packaging may not be eligible for a refund.
REFUNDS
Once your return has been received and approved, your refund will be processed to your original method of payment. Please allow 5-10 business days for your refund to process after it has been issued.
NON-RETURNABLE ITEMS
For hygiene reasons, we are unable to accept returns on items that have been worn, washed, altered, damaged, or returned without their original tags and packaging.
FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, or you have received the incorrect item, please contact our client services team within 48 hours of delivery. We will work promptly to resolve the matter and ensure you receive the exceptional service you deserve.